Create Customer or Supplier

Navigate to the Customers/Suppliers tab and click on the Add New Customer or Supplier button.

 

 

• Name & Address fields: Information entered here appears on the customer invoices and credit notes.

• Email: address used when emailing an invoice or credit note.

• Customer/Supplier checkboxes: Indicate whether the details belong to a Customer or a Supplier thus determining which transactions can be processed against this account. Ticking both checkboxes is possible.

 

The remaining fields are for information only.

Click the Save button to create the new Customer/Supplier

Customers and suppliers can also be created during invoice and credit note entry by clicking on the '+' sign next to the relevant drop down list

View/Edit Customer or Supplier

Navigate to the Customers/Suppliers tab.

 

 

If needed, use the filter text box to find the customer or supplier from the list.

Click on the appropriate cusomter or supplier to open the popup and view or edit the customer/supplier.

See Create Customer or Supplier for more detail on each field.

Import Customers and Suppliers

Importing a CSV (comma delimited) file is an efficient and time-saving option when creating customers and suppliers. The import tool simplifies the exercise of moving your customers and suppliers across from your previous accounting system. To assist with this process, you should download the template file provided. The template contains field headings which correspond to the fields maintained when manually creating customers or suppliers.

Navigate to the Customers/Suppliers tab and click on the Import button.

Step1: Download the template file

Click on the link to download the template file. It is advisable to open the file using a spreadsheet program like Excel. This will automatically recognise the commas in the CSV file and split the fields into columns. Enter or copy and paste your input data into the relevant fields.

The following rules and tips should be considered:

• Save the file as CSV (comma delimited) with a .csv file extension as only CSV files are permitted for upload.
• Field names and field order cannot be changed or deleted.
• Name is the only required field.
• Maximimum lines per upload file is 100.
• Duplicates and existing customers/suppliers will not be imported (based on name field).
• Commas within a field require the contents of the field to be Text delimited with quotation marks eg "xxx, xxx".
• Multiple address lines can be entered in the cell as per above (Ctrl+Enter or Alt+Enter inside the cell depending on spreadhseet program).

 

The above file viewed in a text editor such as Notepad would appear as follows:

Step2: Import the file

Click on the Browse button and select the saved CSV file. Click the Upload button. A pop-up will show a summary and status of incorrect file records. The import has not yet taken place and can be cancelled in order to amend the file.

Click the Complete import button to import the Customers and/or Suppliers. A pop-up will confirm the process has been successful.

 

Customer Statements

You can view individual transactions for each customer on a line-by-line basis in the Customer Statements view.

Navigate to the Customers/Suppliers tab. Determine the relevant customer and click the View statement icon. The icon is only visible for customer accounts.

 

The statement is presented on the screen. Change the Start Date and End Date as required and the statement will refresh automatically.

The ageing buckets at the bottom of the statement are calculated based on the Due Date of each invoice and credit note. All payments and refunds are taken into account when calculating this ageing. This can also be viewed in detail in the Aged Receivables report.

Email, Print or Export the customer statement as required

Click on the Close Statement button to return to the main Customers/Suppliers screen or use the View statement icon for any customer in the left column to generate a new statement..