This help document refers to entering customer refunds for existing Sales Credit Notes, Overpayments, Advances or Deposits. If you are entering a refund for which you have not entered a credit note or overpayment, you should consider using the General Payment option.
Refunds can be entered directly against Sales Credit Notes. Display the credit note on the screen. Go to the bottom of the transaction and fill in the appropriate payment details before clicking the Add Payment button. A bank transaction is created and can be viewed via the link in the body of the credit note.
The refund should be entered as a Spend Money transaction. Navigate to the Banking tab and initiate the transaction from one of the following areas:
Proceed to complete the transaction as follows:
A list of the customer's outstanding credit notes and overpayments (i.e. where the outstanding amount is greater than zero) will be displayed for selection. Tick the checkbox to select a transaction. The amount in the This Payment column can be changed if needed. Note that all other columns in this section are read-only and you will not be able to edit the information here.
Click the Save button to complete the customer refund.
Each credit note or overpayment selected for refund results in one line posted to the Accounts Receivable account for this transaction i.e. if five credit notes or overpayments are selected for refund, this transaction will result in five separate lines posted against the Accounts Receivable account. This is to allow you to subsequently report which credit notes or overpayments were refunded by a particular bank transaction.